Refund & Returns
Because our products are digital and delivered immediately, nothing is shipped and nothing is returned. This page summarises how refunds work; the full wording is in section 13 of our Terms & Conditions.
In short: digital products are generally non-refundable once downloaded or accessed, except where required by law.
Asking for a refund
Where a refund is permitted, send your request to privacy@eproduct.org. Include the email address you used at checkout and the product name. Eligibility depends on the circumstances and on the consumer law that applies to you.
If a refund is approved
Approved refunds are processed to the original payment method where possible.
Problems with a download
If a file will not download or open, contact support@eproduct.org first. Most delivery problems can be fixed quickly without a refund.
Payment disputes
Please contact us to resolve any billing problem before filing a chargeback. Your legitimate consumer rights are not affected by this policy.